Shipping policy

Shipping and Returns Policy

Thank you for visiting and shopping at Otter Quest Games, LLC.

The following terms and conditions constitute our Shipping Policy.

Domestic Shipping Policy (USA 48 Contiguous States)

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays.  If there will be a significant delay in shipment of your order, we will contact you via email or telephone.   You will be sent notice once the package has shipped along with tracking information.    The notice will be sent to the email address used when the order was placed. 

Shipping rates & delivery estimates

Unless specified, all orders will ship via UPS Ground service.   

Shipment method	Estimated delivery time	Shipment cost
UPS Ground	3-5 business days	Free

 

* Overnight delivery is only available for orders with delivery addresses within the continental United States.   Overnight shipping costs are calculated at checkout.